By this point, you have included a former manager and their email or phone number in one or more of your previous work experiences. So what is this all about? Below are some answers to Frequently Asked Questions (FAQs).
Not by SmartMatch™ through this process. We simply verify your employment and ask 2 quick multiple-choice questions. The hiring organization may conduct reference checks at a later time independently of this process.
We ask the former manager to reply “Yes” or “No” to the following question: Did the applicant report directly to you in their last role at the [company you worked at together] in [date you last worked at that company]?
1. Would you rehire the applicant (which is you) (yes or no)
2. How you rate the applicant’s performance in that role (which is the role you worked in under their supervision) (1, 2, 3, 4, or 5 stars)
No. They are just asked to verify your employment and answer those 2 simple questions that were covered above.
It should take them no longer than about 45 seconds to complete the whole thing.
No. SmartMatch™ only contacts former managers once for each applicant.
No. A former manager’s information is confidentially stored, never sold, and not used for any marketing purposes.
No. The hiring organization will only see whether or not that former manager confirmed your employment. All answers to the two questions about your employment are only ever shown in aggregated form. This protects the confidentiality of the former manager and makes them more likely to provide information about former employees.
We understand there are situations where an employee was terminated or quit for reasons other than performance and possibly even related to the former manager. For this reason, we have provided a comment box for you to provide context about the situation. You can feel free to share as little or as much as you like about the situation. Also keep in mind that providing former manager information is ALWAYS optional and is not required to submit your application with the hiring organization.
No problem. If you don’t have any previous professional roles that you have worked at, perhaps you have other jobs with former managers that you reported to. These could be jobs like retail, restaurants, outside services, or any other roles where you were a W2 employee.
No problem. Including former managers is not required to submit your application.
No. You do not need to submit any information on a current employer unless you are comfortable doing so.